Custom Jewelry Design Policy

At JogoJewel, we are committed to creating beautiful, personalized jewelry that reflects your unique style and vision. Our custom jewelry service allows you to collaborate with our skilled artisans to bring your dream pieces to life. 

To ensure clarity and a smooth process, we have outlined the following policy for custom jewelry orders:

1.⁠ ⁠Consultation Process

  • Initial Consultation: A consultation session (in-person or virtual) will be scheduled to discuss your vision, preferences, budget, and design details. During this session, we will cover aspects such as materials, gemstones, and the overall design concept.
  • ⁠Design Proposal: After the consultation, our team will provide a detailed design proposal, including sketches or 3D models (where applicable) and an estimated cost. Revisions may be made based on your feedback.
 

2.⁠ ⁠Approval of Design

  • Design Confirmation: Once the design is finalized, a confirmation will be required before production begins. Changes made after this stage may incur additional costs depending on the nature of the modifications.
  • Approval Timeframe: Customers have up to 3 days to approve the final design. If no approval is given within this period, the project timeline may be delayed.
 

3.⁠ ⁠Payment Terms

  • Deposit: A non-refundable deposit of 50% of the total estimated cost is required before production begins. This secures your place in our production schedule and covers the cost of materials.
  • ⁠Final Payment: The remaining balance must be paid upon completion of the piece, prior to delivery or pickup. Custom orders will not be released until full payment is received.
  • ⁠Payment Methods: We accept all major credit cards, mobile money, bank transfers, and cash.
 

4.⁠ ⁠Production Timeline

  • Standard Timeline: Custom jewelry typically takes between 4 to 6 weeks from the date of design approval, depending on the complexity of the piece and material availability.
  • ⁠Rush Orders: Rush orders may be available for an additional fee. Please inquire during the consultation if you require expedited service.
 

5.⁠ ⁠Changes and Cancellations

  • ⁠Changes After Approval: If design changes are requested after final approval, additional fees will be charged based on the scope of the change. Major revisions may also extend the production timeline.
  •  Cancellations: Once production has begun, orders cannot be canceled, and the deposit is non-refundable. In the rare case of extenuating circumstances, we may review requests on a case-by-case basis.
 

6.⁠ ⁠Returns and Refunds

  • ⁠Custom Jewelry: Due to the personalized nature of custom jewelry, we do not accept returns or offer refunds. All sales of custom pieces are final.
  • ⁠Defects: If a manufacturing defect is discovered within 14 days of receiving your custom jewelry, we will repair the item free of charge. This does not cover damages due to misuse, accidents, or normal wear and tear.
 

7.⁠ ⁠Warranty and Maintenance

  • ⁠Warranty: All custom pieces come with a 1-year warranty that covers manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or improper care.
  • ⁠Maintenance: We offer lifetime cleaning and polishing services for all custom jewelry purchased from JogoJewel. Regular maintenance services such as resizing, stone tightening, and minor repairs are available for a fee.
 

8.⁠ ⁠Ownership of Design

  • ⁠Design Rights: JogoJewel retains the intellectual property rights to all custom jewelry designs created in collaboration with our team. We reserve the right to use images of the designs for promotional purposes, unless otherwise agreed upon in writing.
 

9.⁠ ⁠Gemstones and Materials

  • ⁠Sourcing: We ensure that all gemstones and materials used in our custom pieces are ethically sourced and of the highest quality.
  • ⁠Client-Supplied Materials: If you wish to supply your own gemstones or materials, we will assess their suitability. Please note that JogoJewel is not responsible for the quality or durability of client-supplied materials.
     

10.⁠ ⁠Delivery and Pickup

  • ⁠Local Pickup: Customers can pick up their completed jewelry from our store. An appointment will be arranged once the piece is ready.
  • ⁠Shipping: For customers who prefer delivery, we offer insured shipping for an additional fee. Shipping times vary based on location, and tracking information will be provided once your order is dispatched
 

11.⁠ ⁠Customer Satisfaction

Your satisfaction is our top priority. If you have any concerns or questions about your custom jewelry order, please reach out to us, and we will work to resolve any issues to the best of our ability.

Thank you for choosing JogoJewel to create your one-of-a-kind jewelry. We look forward to working with you to craft a piece that you’ll treasure for a lifetime!

For inquiries or to begin your custom jewelry journey, please contact us at +233 203496191 or send an email to sales@jogojewel.com

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